May 15, 2023

By Chris Deane

How to delete Google Reviews on your Google Business Profile?

Managing your online reputation is crucial for businesses. Google reviews can greatly impact your business’ perception. This blog provides a the guideline on trying to remove Google reviews from your business profile.

Familiarise yourself with Google’s review policy

Understanding Google’s guidelines is vital before attempting to remove reviews. Google typically removes reviews that violate its policies, such as hate speech or spam. Genuine negative opinions are generally not eligible for removal.

Flag inappropriate reviews

To report a review that violates Google’s policies:

  • Log into your Google Business Profile account and go to the “Reviews” section.
  • Find the review you want to flag and click the three-dot menu icon.
  • Choose “Flag as inappropriate” and follow the instructions to report the review.
  • Clearly explain why the review violates Google’s guidelines.

Respond professionally

While you can’t remove all negative reviews, responding professionally is essential. Address concerns while showcasing your commitment to customer satisfaction.

Seek resolution with dissatisfied customers

For dissatisfied customers, privately address their concerns and offer a resolution. If their issue is resolved, politely request that they update or remove their negative review.

Managing your online reputation is an ongoing process for businesses. By following the steps outlined in this blog, you can effectively remove inappropriate reviews, respond professionally, encourage positive feedback and maintain a positive image for your business on Google.